FAQ
Last Updated: July 22, 2026
Welcome to the Maizal FAQ page. Below are answers to some of the most common questions about our products, ordering process, shipping, returns, refunds, and customer support.
1. What products does Maizal offer?
Maizal offers a selection of home lighting products, including:
- Table Lamps
- Floor Lamps
- Sconces
2. Where do you ship?
We currently ship only within the United States.
3. What shipping method do you offer?
We currently offer Standard Shipping for all eligible orders.
4. How much does shipping cost?
We charge a flat shipping rate of $10.00 USD for orders shipped within the United States.
5. What is your order cut-off time?
Orders placed before 3:00 PM (GMT-6), Monday through Friday, are processed on the same business day.
Orders placed after the cut-off time, on weekends, or on business holidays will begin processing on the next business day.
6. How long does delivery take?
- Processing Time: 1–2 business days
- Transit Time: 5–6 business days
- Estimated Total Delivery Time: 6–8 business days
Delivery times are estimates and may vary depending on the shipping carrier and destination.
7. Which shipping carriers do you use?
Orders may be shipped through one of the following carriers:
- USPS
- UPS
- FedEx
Carrier selection depends on the shipping destination and availability.
8. Will I receive tracking information?
Yes. If tracking information is available, it will be sent to the email address provided when your order has been shipped.
9. What if my package is delayed?
Shipping delays can occasionally occur due to weather conditions, carrier operations, holidays, or other circumstances beyond our control.
If your order is delayed beyond the estimated delivery period, please contact us for assistance.
10. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery, provided the item meets the conditions outlined in our Returns & Refund Policy.
11. Who pays for return shipping?
If the return is approved because the item arrived damaged, defective, or an incorrect item was sent, Maizal will cover the cost of the return shipping label.
For all other approved returns, the customer is responsible for arranging and paying for the return shipment.
12. Do you charge a restocking fee?
No.
Restocking Fee: $0 USD
13. Do you offer exchanges?
No. We currently do not offer product exchanges.
If you would like a different product, you may return an eligible item and place a new order separately.
14. How long does it take to receive a refund?
Approved refunds are generally processed within 10 business days after the returned item has been received, inspected, and approved.
The time required for the funds to appear in your account may depend on your bank or payment provider.
15. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Other payment methods displayed during checkout
16. What currency do you use?
All prices on our website are displayed and charged in United States Dollars (USD).
17. Is my payment information secure?
Payments are processed through secure payment providers.
Maizal does not store your complete payment card information on its servers.
18. Can I cancel my order?
If your order has not entered processing or has not yet been shipped, please contact us as soon as possible. We will make reasonable efforts to cancel your order.
Orders that have already been processed or shipped cannot be cancelled and must follow our Returns & Refund Policy.
19. How can I contact Maizal?
You can contact us using the information below.
Business Name: Maizal
Chat Support: 24/7
Business Days: Monday to – Friday (9am to 5pm)
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Email: support@maizal.shop
Business Address: 1750 Clements Ln, Rexburg Idaho 83440, United States