Returns & Refund Policy

Last Updated: July 22, 2026
Thank you for shopping with Maizal. We want to provide clear information about our return and refund process. Please read this policy carefully before placing an order. By making a purchase through our website, you agree to the terms outlined below.

Return Eligibility

We accept returns for both defective and non-defective products.
To be eligible for a return, the item must:

Be returned within 30 days of the delivery date.
Be returned in its original condition.
Include all original parts, accessories, and packaging, where applicable.
Not show signs of misuse, intentional damage, or alteration.

We reserve the right to inspect all returned items before approving a refund.

Return Window

You may request a return within 30 days after your order has been delivered.
Requests submitted after the return period may not be eligible for a return.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.
Please include:

Your order number
The reason for your return
Photos of the product if it is damaged or defective (when applicable)

After reviewing your request, we will provide return instructions.
Returns sent without prior authorization may experience processing delays.

Return Shipping Responsibility

Responsibility for return shipping costs depends on the reason for the return and the outcome of our return review.

If the return is approved because the item arrived damaged, defective, or we shipped the wrong product, Maizal will provide or cover the cost of the return shipping label.
If the return is approved for any other eligible reason, the customer is responsible for arranging and paying the return shipping costs.

Return shipping instructions will be provided after your return request has been reviewed and approved. Please do not send items back without contacting us first, as unauthorized returns may experience delays or may not be accepted.

Restocking Fee

Maizal does not charge a restocking fee.
Restocking Fee: $0 USD

Exchanges

At this time, we do not offer product exchanges.
If you would like a different item, you may return the eligible product according to this policy and place a new order separately.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are generally processed within 10 business days after the returned item has been inspected and approved.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Late or Delayed Refunds

If you have not received your refund after 10 business days, we recommend that you:

Check your bank account again.
Contact your credit card provider or payment service.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for further assistance.

Damaged or Incorrect Items

your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.
To help us review your request, please provide:

Your order number
A description of the issue
Clear photographs of the product and its packaging, if available

We will review the information provided and determine the appropriate resolution in accordance with this policy.

Non-Returnable Situations

A return request may not be approved if:

The return request is submitted after the 30-day return period.
The item has been intentionally damaged or altered after delivery.
The returned item is incomplete or missing essential components that were originally included.

Cancellation of Orders

If you need to cancel an order, please contact us as soon as possible.
If the order has not entered processing or has not yet been shipped, we will make reasonable efforts to cancel it.
Once an order has been processed or shipped, it can no longer be cancelled and must follow this Returns & Refund Policy.

Policy Updates

Maizal may update this Returns & Refund Policy from time to time to reflect changes in our business operations or legal requirements.
The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us.

Business Name: Maizal
Chat Support: 24/7
Business Days: Monday to – Friday (9am to 5pm)
Business Hours: 09:00 AM – 05:00 PM (GMT-6)
Business Email: support@maizal.shop
Business Address: 1750 Clements Ln, Rexburg Idaho 83440, United States